Refund Policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: 70 Rupert Street, Lower Pilsley, Chesterfield, S45 8DE. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Products And Services Exempt From This Refund Policy

Since the Website also offers non-tangible, irrevocable goods, we do not provide refunds after the product is purchased for the following products, which you acknowledge prior to purchasing these kinds of products on the E-Store on the Website:

•Digital Downloads – this includes Music, Software such as Winnows /Mac applications including games and Digital Books including PDF Files.
•Subscriptions, including upgraded Russ Studios Account Memberships.
•Software As A Service (SAAS) Platforms, including Russ Studios Music Cloud.
•Our Professional Services, including music production, music distribution, Music Collaboration and Video Production.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

This document was last updated on May 7, 2021